Terms of Service

Last Updated: 25 February 2025 | Effective Date: 25 February 2025

Agreement to Terms

Welcome to weMOVEtogether. These Terms of Service ("Terms") govern your access to and use of the weMOVEtogether website, platform, and services (collectively, the "Service") operated by weMOVEtogether ("we", "our", "us", or "Company").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Please read these Terms carefully. They contain important information about your legal rights and obligations.

1. Description of Service

weMOVEtogether is an educational guidance platform that provides process education and information about UK property purchases, including:

• Educational courses and modules about the home-buying process
• Step-by-step guidance and checklists
• Timeline planning tools
• Resources and informational content
• Progress tracking features

⚖️ Financial Conduct Authority (FCA) Compliance

We are not regulated by the Financial Conduct Authority. Our Service is educational only and does not constitute regulated financial advice or services.

You must always consult qualified professionals, including:

• Financial Adviser: For mortgage and financial product advice (seek FCA-regulated advisers)
• Solicitor/Conveyancer: For legal matters related to property purchase
• Surveyor: For property valuations and structural assessments
• Independent Mortgage Broker: For mortgage product recommendations

Reliance on Our Content: The information provided through our Service is for general educational purposes only. You acknowledge that:

• Our content does not consider your individual circumstances
• You are responsible for seeking appropriate professional advice
• We are not liable for any decisions you make based on our educational content
• Property purchases involve significant financial and legal commitments that require professional guidance

2. Eligibility

You must be:

• At least 18 years of age
• Legally capable of entering into binding contracts
• Accessing the Service from a jurisdiction where it is lawful to do so

By using the Service, you represent and warrant that you meet these eligibility requirements.

3. Account Registration and Security

Account Creation

To access certain features, you must create an account by providing:

• Accurate and complete information
• A valid email address
• A secure password

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription and Payment Terms

One-Time Payment Model

While our Service provides ongoing access similar to a subscription, we currently offer one-time payment for lifetime access to the platform and educational content.

Payment Processing

• Payments are processed securely through our third-party payment provider (Stripe)
• By providing payment information, you authorise us to charge the stated fee
• All fees are in British Pounds (GBP) and include VAT where applicable

No Refunds (Standard Policy)

Payments are generally non-refundable after account activation and access to the platform, except:

• 14-Day Cooling-Off Period: Under UK Consumer Contracts Regulations, you have the right to cancel within 14 days of purchase for a full refund
• Technical Issues: If we are unable to provide the Service due to technical problems on our end
• Exceptional Circumstances: At our sole discretion

To request a refund during the cooling-off period, contact support@wemovetogether.co.uk.

5. Licence and Restrictions

Limited Licence

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use.

Restrictions

You agree NOT to:

Prohibited Uses:

• Copy, modify, reproduce, or create derivative works from our content
• Distribute, sell, rent, lease, or sublicence access to the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated systems (bots, scrapers) to access the Service
• Remove or obscure any proprietary notices or labels
• Use the Service for any unlawful purpose or in violation of these Terms

Violation of these restrictions may result in immediate termination of your account and legal action.

6. Intellectual Property Rights

Ownership

All content, features, functionality, and materials on the Service, including but not limited to text, graphics, images, videos, software, course content, and trademarks are owned by weMOVEtogether or our licensors and are protected by UK and international intellectual property laws.

Trademarks

"weMOVEtogether" and our logo are trademarks of weMOVEtogether. You may not use our trademarks without prior written permission.

7. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Fitness for a Particular Purpose: We do not guarantee the Service will meet your specific needs
• Accuracy or Completeness: Educational content may contain errors or omissions
• Uninterrupted Access: The Service may experience downtime or technical issues
• Security: While we implement security measures, we cannot guarantee absolute security
• Outcomes: We make no guarantees about property purchase outcomes or financial results

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW:

No Liability for Indirect Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, property purchase outcomes, or financial losses.

Maximum Liability Cap

Our total liability for all claims arising from or related to the Service shall not exceed the amount you paid for access to the Service.

Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

9. Account Termination

Termination by You

You may terminate your account at any time by contacting support@wemovetogether.co.uk. Note that termination does not entitle you to a refund except during the 14-day cooling-off period.

Termination by Us

We may suspend or terminate your account immediately, without notice or liability, if you breach these Terms or engage in prohibited conduct.

10. Governing Law and Dispute Resolution

Governing Law

These Terms and your use of the Service are governed by the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

You agree that any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Informal Resolution

Before initiating formal proceedings, you agree to contact us at legal@wemovetogether.co.uk to attempt to resolve the dispute informally.

11. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with UK GDPR.

12. Changes to These Terms

We may revise these Terms from time to time. Changes will be effective when we post the updated Terms with a new "Last Updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

13. Contact Information

For questions, concerns, or notices regarding these Terms:

• General Enquiries: support@wemovetogether.co.uk
• Legal Matters: legal@wemovetogether.co.uk
• Privacy Matters: privacy@wemovetogether.co.uk